Legal
Refund Policy
This policy describes how we handle cancellations and refund requests for CallingProspect subscriptions. Specific commercial terms such as refund windows are configurable and will be confirmed at the point of purchase.
This document is maintained by CallingProspect and may be updated as the product evolves.
Eligibility
Refund eligibility depends on the plan purchased, the billing interval and how much of the subscription usage has been consumed. Requests are reviewed individually and in good faith.
A free plan is available so you can evaluate the platform before purchasing.
Refund requests
To request a refund, contact support@callingprospect.com from the email address associated with your account and include your account details and the reason for the request.
Subscription cancellations
You can cancel a subscription at any time from your account settings. Cancellation prevents future renewals; access continues until the end of the current paid period.
Processing time
Approved refunds are issued to the original payment method. The time for funds to appear depends on your payment provider and is outside our control.
Exceptions
Refunds may not be available where:
- The subscription period has substantially been used or usage allowances largely consumed
- The account was suspended or terminated for breach of the Terms of Service
- The request relates to a promotional or custom-negotiated agreement with its own terms
Contact information
Questions about this document can be sent to support@callingprospect.com. We will respond to legitimate requests as promptly as we reasonably can.